Cancellation Policy

herbosaca dashboard OR by submitting a ticket or an email to our billing department from an email address of record on your account with the specific rights and privileges to terminate your Services.

You must clearly state the following information:

the specific Service you intend to cancel;
your intention to cancel the Service immediately or at the end of your term; and
any other instructions required by our billing department.

In addition, your REQUEST MUST BE CONFIRMED BY OUR BILLING DEPARTMENT BEFORE YOUR SERVICES ARE ACTUALLY CANCELLED. We will review your request within 3-5 business days and send you an email to notify you that the cancellation has been processed or to request further information.

We require all cancellations to be submitted in accordance with this process in order to:

confirm your identity;
confirm in writing that you are prepared for all of your files and emails to be removed from our servers if applicable to the Service you are cancelling; and
document the cancellation request.

This process aims to reduce the likelihood of mistakes, fraudulent/malicious requests, and to ensure that you are aware that your files, emails, and account may be removed immediately and permanently after a cancellation request is processed.

For additional support or questions regarding your cancellation, you can contact us by telephone or submit a support ticket through your herbosaca dashboard marked “Attention Billing Department”.